Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Parramatta, New South Wales
Salary: Additional Benefits
Start Date: ASAP
Reference: 188591_1539237462
Contact Name: Nandani Gosai
Contact Email:
Job Published: October 15, 2018 09:47

Job Description

The Company:

This is one of Australia's largest and most prominent health insurers, experiencing continued rapid growth due to their genuine commitment to providing outstanding services to their customers. They actively encourage a positive and happy work culture and invest in people's personal and professional development, valuing them as the reason for their continued success and level of customer satisfaction.

The opportunity:

Due to continued growth, our client has multiple openings for sales focused individuals who are looking to build a long-term career within insurance. These opportunities are client focused and consultative in their nature, working with an existing base of customers to add real value.

The role is a Webchat Sales Consultant, responsibility for providing outstanding customer experience while providing full and accurate information in relation to any queries a potential customer may have.

About You:

  • 12 month's experience in a high volume sales administration role is necessary;
  • Previous experience in a webchat sales role is highly regarded but not essential;
  • Highly accurate written communication without using any jargon
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Key Duties:

  • Receive and answer from the company website providing clear and concise answers to any queries without using any jargon;
  • Working with customers to educate them across various insurance products, ensuring the customer is making decisions based on genuine need and suitability to lifestyle
  • Consultative based sales - genuine focus on best outcome for customers
  • Making outbound calls to follow up on customer queries and processing information on systems highly accurately.

Click Apply on the link below to be considered for this outstanding opportunity / contact Nandani Gosai on (02) 8247 5711 quoting reference #188591

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