Underwriting Manager

Job Title: Underwriting Manager
Contract Type: Permanent
Location: Northern Suburbs Melbourne, Victoria
Salary: Negotiable
Reference: 182766_1521693582
Contact Name: Adam Piper
Contact Email:
Job Published: March 22, 2018 15:39

Job Description


The position is responsible for the development of new business, building relationships with general insurance brokers and insurers, plus oversee the management of an existing portfolio. The primary focus of this role is to grow the portfolio which is to be achieved through activities such as prospecting for new business from existing clients and identified target groups, conducting client and prospect appointments, determining appropriate insurance programs and negotiating with insurers.

Main Responsibilities:

  • Managing, retention of, servicing and growth of current portfolio of clients and new business opportunities
  • Develop and deliver insurance products
  • Ensure a consistently high level of client service
  • Maintaining debtor control
  • Regular portfolio reviews to ensure profitability
  • Development of marketing initiatives and promotion
  • Claims management
  • Responding to queries raised by clients, insurers and other interested parties
  • Keep informed of industry developments
  • Ensure compliance with applicable legislation and adherence to IAA policies and procedures
  • Regular and accurate reporting to Lloyds Australia

Key Performance Indicators:

  • Achieve objectives established in the annual business/sales plan
  • Provide timely turnaround of client requests
  • Ability to work through issues / problems and find solutions
  • Understanding of Insurance environment and legislation with no compliance breaches logged
  • Customer Service - client feed back, nil complaints
  • Maintenance of own Continuous Professional Development and compliance with ASIC PS146
  • Accurate Lloyds reporting

Skills and Experience:

  • Sales oriented with the capability of pursing and closing sales of new and existing accounts
  • Ability to meet objectives in a business environment
  • Good organisational skills and an ability to work to deadlines
  • Strong attention to detail
  • Ability to lead by example
  • Good negotiation skills
  • Computer skills including Word and Excel
  • The ability to be flexible in a rapidly growing organisation
  • Good interpersonal skills
  • Proven ability to work as part of a team and communicate cooperatively with team members
  • Previous Insurance Industry experience preferably within a broking environment
  • Ability to maintain high standards and professional manner, diplomacy, confidentiality, presentation and excellent communication skills

Educational Requirements:

  • ASIC PS146 Tier 1
  • Privacy Legislation
  • General Insurance Brokers Code of Practice


  • Ability to be well organised and structured
  • Ability to work autonomously
  • Advanced oral and written communication skills
  • High energy level
  • Excellent negotiation skills
  • Excellent interpersonal skills
  • Displays Initiative
  • Open to change
  • Friendly and co-operative personality
  • Ability to grow with the company

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