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Team Manager - Contact Centre

Job Title: Team Manager - Contact Centre
Contract Type: Permanent
Location: Parramatta, New South Wales
Industry:
Salary: Negotiable
Reference: 208219_1608075905
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: December 16, 2020 10:45

Job Description

About the company:

This is a rare opportunity for an experienced team manager to join this busy and vibrant team and have the opportunity to really contribute to continued improvements and to mentor and manage a growing team of sales professionals and team leaders. The company is a highly regarded insurer with a commitment to ethical practices and providing the highest level of service to their customers.

The role:

  • To effectively manage, lead, coach and mentor a team of sales consultants and team leaders;
  • Conduct regular review and performance appraisals, provide development plans and assist with individual goal setting
  • Effectively communicate with team regarding new developments, strategies and improvements in process to ensure continued compliance and system enhancements
  • Handling customer escalations and approving any discretionary payments
  • Quality review and ensuring service level standards are met, ensure database adherence and audit procedures followed
  • Actively encourage and contribute towards building a positive team culture, develop and make recommendations for continued improvement

Skills & Experience:

  • Minimum 3 years experience as a team manager within a contact centre environment
  • Insurance or financial services experience highly desirable but not essential
  • Experienced within staff coaching and leadership, mentoring and training of staff
  • Ability to gather information, assess and identify opportunities for improvement and make recommendations, strong influencing skills
  • Excellent written and verbal skills
  • Ability to work under pressure and lead by example

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. Don't miss this opportunity!

For more information, please call Nandani on (02) 8267 2495 quoting #208219