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Superannuation - Service Consultant

Job Title: Superannuation - Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$50000 - AU$60000 per annum + Super
Reference: 165882_1504057881
Contact Name: Ciara Ryan
Contact Email: ciarar@porterallen.com.au
Job Published: August 30, 2017 11:51

Job Description

Our client is seeking a motivated and confident individual to work directly with their superannuation members and clients on a daily basis dealing with high volume member queries via inbound/outbound calls.

The company is a well recognised firm offering fantastic career and training opportunities to staff and offering a fun and flexible team culture and work / life balance.


The Role;

  • Handling incoming customer enquiries regarding superannuation from members, employers and employees, developing rapport and providing a personalised service
  • Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times
  • Providing high quality, solutions based outcomes for members, working towards a 1st call resolution target
  • Administration and maintenance of accurate records and coordinating the provision of information
  • Generating benefit quotes for members and other stakeholders
  • Phone based general advice regarding superannuation, maintaining compliance inline with statutory legilsation


You Need;

  • 1 year experience in a similar role within superannuation dealing directly with members
  • An understanding of superannuation
  • RG146 desirable but if not, a willingness to undertake it
  • Excellent written and verbal communication skills
  • Team player
  • Understand all current legislation and ability to continue to learn in a changing environment

The Benefits:

  • Highly competitive remuneration
  • Opportunity to grow a long and stable career path
  • Continuous learning and development opportunities
  • Community engagement programs

For a confidential discussion please call Ciara Ryan on 02 8247 5703, email ciarar@porterallen.com.au or click on the apply button below.