Superannuation - Service Consultant

Job Title: Superannuation - Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: AU$50000 - AU$60000 per annum + Super
Reference: 165882_1508363736
Contact Name: Ciara Ryan
Contact Email:
Job Published: October 19, 2017 08:55

Job Description

Our client is seeking a motivated and confident individual to work directly with their superannuation members and clients on a daily basis dealing with high volume member queries via inbound/outbound calls.

The company is a well recognised firm offering fantastic career and training opportunities to staff and offering a fun and flexible team culture and work / life balance.

The Role;

  • Handling incoming customer enquiries regarding superannuation from members, employers and employees, developing rapport and providing a personalised service
  • Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times
  • Providing high quality, solutions based outcomes for members, working towards a 1st call resolution target
  • Administration and maintenance of accurate records and coordinating the provision of information
  • Generating benefit quotes for members and other stakeholders
  • Phone based general advice regarding superannuation, maintaining compliance inline with statutory legilsation

You Need;

  • 1 year experience in a similar role within superannuation dealing directly with members
  • An understanding of superannuation
  • RG146 desirable but if not, a willingness to undertake it
  • Excellent written and verbal communication skills
  • Team player
  • Understand all current legislation and ability to continue to learn in a changing environment

The Benefits:

  • Highly competitive remuneration
  • Opportunity to grow a long and stable career path
  • Continuous learning and development opportunities
  • Community engagement programs

For a confidential discussion please call Ciara Ryan on 02 8247 5703, email or click on the apply button below.

Get similar jobs like these by email

By submitting your details you agree to our T&C's