Sales & Service Consultant

Location: Sydney CBD, New South Wales
Job Type: Permanent
Salary: AU$55000 - AU$65000 per annum + Bonus
Contact: Nandani Gosai
Specialisation: General Insurance
Reference: 173941_1526184013

The Role:

There are presently a number of opportunities within financial services at insurers and financial institutions. Our clients are in search of individuals who have a customer service and sales background and are eager to move on, be trained and develop in the company. There are opportunities to grow and be a part of a vibrant team.

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Sales role - must be able to upsell and cross sell different products to the members and achieve KPI's;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed.

Skills & Experience:

  • Previous experience in a phone base customer service role is essential;
  • For sales role, experience in sales is essential and phone-based retentions experience is highly regarded;
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Previous experience within financial services or insurance is desirable;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Culture & Benefits:

  • Nationally recognised financial institution;
  • Diverse team environment with workplace flexibility;
  • Generous salary + annual bonus.

To be considered for this opportunity, candidates must be permanent residents of Australia.

For more information, please contact Nandani Gosai on (02) 8247 5711 quoting reference number # 183692