Retentions Specialists

Job Title: Retentions Specialists
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1516593736
Contact Name: Nandani Devi Gosai
Contact Email:
Job Published: January 22, 2018 15:02

Job Description

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized financial institution in their life insurance team. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

The Role:

  • Consultancy based retentions of existing customers in a phone based environment;
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

Skills & Experience:

  • 2 + years' experience in a phone based retentions role;
  • Ability to examine problems and provide solutions to customers;
  • Sales skills in a phone based environment highly regarded;
  • Ability to build rapport in a short space of time;
  • Retentions experience desired, but not a necessity;
  • Exceptional verbal and written communication skills;
  • Work well in a team and ambitious.

Culture & Benefits:

  • Nationally recognized brand;
  • Dynamic work culture with supportive team and management;
  • Continuous learning and development opportunities.

This is a fantastic opportunity for an ambitious individual to join a nationally recognised financial instituion! APPLY below or email your CV to

For more information contact Nandani Gosai on 02 8247 5711.