Retentions Specialists

Job Title: Retentions Specialists
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1517271711
Contact Name: Nandani Devi Gosai
Contact Email:
Job Published: January 30, 2018 11:21

Job Description

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized financial institution in their life insurance team. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

The Role:

  • Consultancy based retentions of existing life insurance customers in a phone-based environment;
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

Skills & Experience:

  • 2 + years' experience in a phone-based retentions role is highly regarded;
  • Ability to examine problems and provide solutions to customers in a timely manner;
  • Ability to build rapport in a short space of time;
  • Exceptional verbal and written communication skills;
  • Work well in a team and ambitious.

Culture & Benefits:

  • Nationally recognized brand;
  • Dynamic work culture with supportive team and management;
  • Continuous learning and development opportunities.

This is a fantastic opportunity for an ambitious individual to join a nationally recognised financial institution! APPLY below or email your CV to

For more information contact Nandani Gosai on 02 8247 5711.

Get similar jobs like these by email

By submitting your details you agree to our T&C's