Retentions Specialist

Location: Sydney CBD, New South Wales
Job Type: Permanent
Salary: Super + Uncapped Commission
Contact: Claire Renshaw
Specialisation: Life Insurance
Reference: 182648_1533527394

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized firm. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Taking inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave;
  • Handling objections, providing solutions, and a focus on first call resolutions;

About you:

  • Previous phone-based experience in cross- selling/ up-selling products is highly regarded;
  • Ability to examine problems and provide solutions to customers in a timely manner;
  • Ability to build rapport in a short space of time;
  • Exceptional verbal and written communication skills;
  • Work well in a team and ambitious.

What's in it for you:

  • Nationally recognised insurer;
  • Learning and development opportunities with scope for career progression.

This is a fantastic opportunity for someone with a sales and customer service background to join a reputable firm in their direct-life team.

Click Apply or contact Nandani Gosai on (02) 8247 5711 / nandanig@porterallen.com.au quoting reference 182648.