Retentions Specialist

Job Title: Retentions Specialist
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1517890902
Contact Name: Nandani Gosai
Contact Email:
Job Published: February 06, 2018 15:21

Job Description

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a reputable client in the general insurance team. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

Key Duties:

  • Consultancy based retentions of existing general insurance customers in a phone-based environment;
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

Skills & Experience:

  • Experience within a sales-based customer service role or a retentions role is highly regarded;
  • Ability to examine issues and handle them accordingly in a timely manner;
  • Exceptional communication skills and ability to build rapport;
  • Work in a team environment.

We have multiple opportunities and are in search for an ambitious sale- driven individual. This is a fantastic opportunity to join a nationally recognised financial institution! APPLY below or email your CV to

For more information contact Nandani Gosai on 02 8247 5711