Retentions Consultant

Job Title: Retentions Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1517288410
Contact Name: Nandani Gosai
Contact Email:
Job Published: January 30, 2018 16:00

Job Description

This is an outstanding opportunity for an ambitious individual to join a nationally recognized financial institution in their life insurance team. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

Key duties & responsibilities:

  • Consultancy based retentions of existing life insurance customers in a phone-based environment;
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

About you:

  • Previous experience in a phone-based retentions role is highly regarded;
  • Ability to examine problems and provide solutions to customers in a timely manner;
  • Ability to build rapport in a short space of time;
  • Exceptional verbal and written communication skills;
  • Work well in a team and ambitious.

What's in it for you:

  • Nationally recognised financial institution;
  • Learning and development opportunities with scope for career progression;
  • Attractive salary.

This is a fantastic opportunity for an ambitious individual to join a nationally recognised financial institution! APPLY below or email your CV to

For more information contact Nandani Gosai on 02 8247 5711.