Retentions Consultant

Job Title: Retentions Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: AU$55000 - AU$58000 per annum + Super + Uncapped Commission
Start Date: START ASAP
Reference: 182648_1524034271
Contact Name: Nandani Gosai
Contact Email:
Job Published: April 18, 2018 16:51

Job Description

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized firm. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

The Role:

  • Handling inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

Skills & Experience:

  • Exposure to complaints handling in a phone-based role is highly regarded;
  • Previous experience in customer service is essential;
  • Ability to examine problems and provide solutions to customers in a timely manner;
  • Ability to build rapport in a short space of time;
  • Exceptional verbal and written communication skills;
  • Work well in a team and ambitious.

Culture & Benefits:

  • Nationally recognised insurer;
  • Learning and development opportunities with scope for career progression.

This is a fantastic opportunity for someone with a sales and customer service background to join a reputable firm in their direct-life team.

Click Apply or contact Nandani Gosai on (02) 8247 5711 / quoting reference 182648.

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