Retentions Consultant

Location: Sydney CBD, New South Wales
Job Type: Permanent
Salary: Negotiable
Contact: Nandani Gosai
Specialisation: General Insurance
Reference: 188089_1540000806

About the company:

This is a rare opportunity for a retention specialist to join one of Australia's leading institutions with a fun and dynamic atmosphere. This role is engaging and exceptional opportunity for a driven sales inclilned person to develop your skills and to grow within the business.

The role:

  • Phone based retentions in a phone based environment
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution
  • Retain and increase loyalty of customers, create solutions focused ideas
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within customer services, sales and/or retentions
  • Strong influencing skills
  • Ability to examine problems and provide solutions to customers
  • Sales skills in a phone based environment highly regarded
  • Ability to build rapport in a short space of time
  • Retentions experience desired, but not a necessity
  • Exceptional communication skills
  • Team focused attitude

For further information, please contact Nandani Gosai on (02) 8247 5711 quoting reference #188089