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Customer Resolutions Consultant

Job Title: Customer Resolutions Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Bonus
Start Date: ASAP
Reference: 180315_1517892410
Contact Name: Nandani Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: February 07, 2018 14:49

Job Description

About the company:

This is a rare opportunity for a solutions specialist to join one of Australia's leading institutions with a fun and dynamic atmosphere. This role is engaging and exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the business.

The Role:

  • Consultancy based retentions of existing customers in a phone based environment
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution
  • Retain and increase loyalty of customers, create solutions focused ideas
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within customer services, sales and/or retentions within insurance is highly regarded;
  • Sales skills in a phone-based environment is essential;
  • Strong negotiation skills and ability to examine issues and provide solutions;
  • Exceptional communication skills;
  • Team focused attitude.

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for an ambitious individual.

For more information, please call Nandani Gosai on 02 8247 5711 or email your CV to nandanig@porterallen.com.au