Resolutions Consultant

Job Title: Resolutions Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 180436_1517276235
Contact Name: Nandani Gosai
Contact Email:
Job Published: January 30, 2018 12:37

Job Description

This is a company well renowned for investing in their staff, providing exceptional training and established career pathways to help support and encourage their employees to reach their goals, both professionally and personally. Our client is looking to appoint individuals with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and venture.

Key Duties & Responsibilities:

  • Handling escalated incoming calls from the internal teams in the contact centre;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues and recommend solutions;
  • Empathetic when managing disputes and complaints that have been re-directed and ensuring quick resolutions;
  • Monitoring phone calls and providing quality feedback.

Skills & Experience:

  • Previous phone-based experience dealing with disputes and complaints within financial services is essential;
  • Degree qualified in Finance or Commerce is highly regarded;
  • Attention to detail and desire to succeed within a high performing, client focused environment;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

What's in it for you:

  • Opportunity to grow within a reputable firm;
  • Attractive salary.

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