Mortgage Collections Consultant

Job Title: Mortgage Collections Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Reference: 179243_1511480037
Contact Name: Nandani Gosai
Contact Email:
Job Published: November 24, 2017 10:33

Job Description

The Company:

This prestigious and well know financial institution has a number of newly created opportunities due to ongoing growth and market success. This is a company well renowned for investing in their staff, providing exceptional training and established career pathways to help support and encourage their employees to reach their goals, both professionally and personally.

The Role:

There are presently a number of opportunities available due to ongoing growth as well as internal promotions of existing staff. These opportunities are within a specialist team of relationship focused collections consultants, proactively working with clients to assist them throughout the mortgage recovery process. The focus is to provide an empathetic and solutions based service, working closely in a consultative manner to provide a positive outcome for all parties.

Key Duties:

  • Liaising with external parties within delegated authority
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions
  • Preparing arrears and demand notices
  • Assisting client to process hardship requests
  • Ensuring all Compliance requirements are met

Skills & experience:

  • Minimum of 2 years' experience within a mortgage collections based position
  • Outcome focused and achievement driven
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service
  • Excellent relationship building skills

What's it in for you:

This is a company that genuinely invests in its people and is a great stepping stone for somebody eager to succeed and establish a long term career within financial services. They are renowned for offering exceptional career development along with genuine workplace flexibility options such as working from home options.

If this sounds like you, email your CV to Nandani Gosai at

Note: This position does require permanent working rights within Australia in order to be considered.