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Member Service Consultant

Job Title: Member Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 186027_1531808968
Contact Name: Anson Lam
Contact Email: ciarar@porterallen.com.au
Job Published: July 17, 2018 16:29

Job Description

Our client is a leading Industry Super Fund seeking a Member Service Consultant. This is a unique role offering a variety of tasks with great stakeholder exposure. This is a full time permanent position offering opportunities for career development and progression.

This role is ideally suited to someone with previous wealth or superannuation experience who has genuine interest in servicing members. The goal is to build a long lasting relationship whilst growing the client base and membership.


The Role:

  • Provide service and promote services to members via phone, email or face to face.
  • Handle member and client queries in relation to their super fund with the goal of building long lasting relationships.
  • Congratulate and educate new members that have joined the fund and offering assistance where required
  • Provide personalised service with a focus on resolving the issue at the first contact with the best interest of the member
  • Liaise with Financial Planners within the fund to arrange appointments
  • Ensure Standard of Procedure is followed and high quality outcomes are provided

Skills and Experience:

  • 2 years' experience in a similar role within superannuation
  • RG146 - Superannuation completed
  • Solid experience on Wealth/Superannuation Products
  • Excellent written and verbal communication skills
  • Genuine passion for customer centric solutions


Please apply by the link below or email Anson Lam directly on email anson.lam@porterallen.com.au or call on 02 8247 5712 for a confidential discussion

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