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Insurance Customer Care

Job Title: Insurance Customer Care
Contract Type: Permanent
Location: Surry Hills, New South Wales
Industry:
Salary: Negotiable
Start Date: 06/04/2018
Reference: 181568_1519786898
Contact Name: Nandani Devi Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: February 28, 2018 14:47

Job Description

The Opportunity:

This is a motivated and high performing team working for an industry leading health insurer that has a holistic approach to providing excellence of service to their members. Completely inbound with existing members, there are no sales involved and targets are realistic and achievable.

The Role:

  • Handling incoming customer enquiries regarding health insurance from existing members, developing rapport and providing a personalised service;
  • Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times;
  • Providing high quality, solutions based outcomes for members, working towards a 1st call resolution target;
  • Administration and maintenance of accurate records and coordinating the provision of information.

Skills & Experience:

  • 12 months experienced gained within Customer Services environment but hospitality and retail professionals looking to move into a corporate environment are very welcome;
  • Excellent customer services skills, a genuine desire to problem solve and assist;
  • Excellent communication, professional in both presentation and communication skills;
  • A desire to provide superior service and work to the highest standards within insurance and health services.

Culture & Benefits:

  • Opportunity to grow a long and stable career path;
  • Continuous learning and development opportunities;
  • Work / life balance - 8:30 to 5pm.

Apply Now! Or you can contact Nandani Gosai on (02) 8247 5711 or nandanig@porterallen.com.au