Member Care Consultant

Job Title: Member Care Consultant
Contract Type: Permanent
Location: Parramatta, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 193949_1554930016
Contact Name: Claire Renshaw
Contact Email:
Job Published: April 11, 2019 07:00

Job Description

The company:

This is one of Australia's largest and most prominent health insurers, experiencing continued rapid growth due to their genuine commitment to providing outstanding services to their customers. They actively encourage a positive and happy work culture and invest in people's personal and professional development, valuing them as the reason for their continued success and level of customer satisfaction.

Duties and Responsibilities:

  • Handle inbound calls from providers and giving clear solutions to any queries;
  • Understanding the client needs based on your industry knowledge and identifying ways in which to resolve issues for clients and recommend solutions;
  • Deliver first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills and Experience:

  • 12 months' experience in a customer service phone-based role is essential;
  • Exposure to claims administration is desirable but not essential;
  • A desire to succeed within a high performing, client focused environment;
  • High attention to detail and ability to perform under pressure;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Click Apply on the link below to be considered for this outstanding opportunity / contact Claire Renshaw on (02) 8247 5706 quoting reference #193949

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