Insurance Consultant

Location: Surry Hills, New South Wales
Job Type: Permanent
Salary: Negotiable
Contact: Nandani Gosai
Email: email Nandani
Reference: 181568_1519629856

The Company:

Due to continued growth, our client is seeking to engage a number of customer services professionals within their fun, energetic and diverse member services team. This is a motivated and high performing team working for an industry leading health insurer that has a holistic approach to providing excellence of service to their members. Completely inbound with existing members, there are no sales involved and targets are realistic and achievable.

The company is a market leader offering fantastic career and training opportunities to staff, offering a fun and flexible team culture and work / life balance.

The Role:

  • Handling incoming customer enquiries regarding health insurance from existing members, developing rapport and providing a personalised service;
  • Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times;
  • Providing high quality, solutions based outcomes for members, working towards a 1st call resolution target;
  • Administration and maintenance of accurate records and coordinating the provision of information;
  • Generating benefit quotes for members and other stakeholders.

You Need:

  • 12 months experienced gained within Customer Services, preferably from a call center environment but hospitality and retail professionals looking to move into a corporate environment are very welcome;
  • Excellent customer services skills, a genuine desire to problem solve and assist;
  • Excellent communication, professional in both presentation and communication skills;
  • A desire to provide superior service and work to the highest standards within insurance and health services.

The Benefits:

  • Highly competitive remuneration;
  • Opportunity to grow a long and stable career path;
  • Continuous learning and development opportunities;
  • Flexible and work / life balance orientated, no late shifts or weekend work.

Apply Now! Or you can contact Nandani Gosai on (02) 8247 5711 or