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Inbound Customer Service Consultant

Job Title: Inbound Customer Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 187691_1535673967
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: August 31, 2018 10:06

Job Description

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized insurer. This role is engaging and is an exceptional opportunity for a driven customer service consultant to develop their skills and to grow within the company. This role is a great way for someone to start their insurance career in an inbound call centre with no sales.

Key Duties & Responsibilities :

  • Achieve KPIs and Targets in line with the team;
  • Inbound contact centre role adhering to customer needs;
  • Updating customer profiles and attending to general membership queries;
  • Assist customers who have indicated they wish to cancel their policy
  • Work with the Customer Service Team Leader and Customer Service Manager to meet agreed individual and team targets;

Skills & Experience:

  • Previous experience in a customer service-based role within a contact centre;
  • Excellent communication skills with strong attention to detail;
  • Ability to multitask when generating correspondence for customers as well as updating information on systems;

Apply now to the link below! Or contact Nandani Gosai on (02) 8247 5711 quoting reference #187691

[To be considered for this role you MUST be and Australian Citizen / New Zealand Citizen or hold a Permanent Residency.]