Customer Solutions Specialist

Job Title: Customer Solutions Specialist
Contract Type: Permanent
Location: Redfern, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 173941_1570917609
Contact Name: Nandani Gosai
Contact Email:
Job Published: October 13, 2019 09:00

Job Description

The Opportunity:

Our client is seeking those who have a strong customer service background with exposure to customer disputes and handling escalations. The company is a leading national financial institution with a reputable brand name. The role itself is initially a 6-month contract with the possibility of extension.

Key Duties & Responsibilities:

  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Handling escalated calls and queries within SLA timeframes;
  • Managing complaints received from clients with full investigation and reporting;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

About You:

  • Previous experience in a phone-based customer service role is essential;
  • Experience in a face-to-face sales role as well as some contact centre role is desirable;
  • A desire to succeed with high performing, customer and sales focused environment;
  • Previous experience in financial services or insurance is preferred by not essential;
  • Excellent communication skills.

Opportunity work with a national bank! Apply now to the link below! Or contact Nandani Gosai on (02) 8247 5711 quoting reference #198675

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