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Customer Solutions Specialist

Job Title: Customer Solutions Specialist
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 196464_1566365534
Contact Name: Nandani Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: August 21, 2019 15:32

Job Description

The Opportunity:

This Financial institution carries a highly reputable and well-known name throughout the Asia Pacific market. They are known for their culture of inclusion, work/life balance and a team environment which is highly engaged and passionate about personal and professional development. They are looking for an ambitious individual who is eager to progress their career for the long term and who can help guide the team to continue to achieve their goals.

Key Duties:

  • Specialist retentions within general insurance for existing customer within a phone-based environment;
  • Retain and increase loyalty of customers by identifying and addressing customer concerns with general advice (RG146 qualifications are provided as part of the onboarding process to enable you to do this)
  • Review and restructure cover if appropriate whilst acting in the best interest of the customer
  • Handling objections, providing solutions, and a focus on first call resolutions

About You:

  • Previous experience within phone based customer services, sales and/or retentions - financial services preferred but not essential
  • Excellent communication, an ability to build rapport and demonstrate compassion, problem solving skills
  • Confident computer skills and attention to detail, working to compliance and quality standards
  • Collaborative and team focused - must be a team player!

For more information, please call Nandani at (02) 8247 5711 quoting reference #196464 or apply via the link below!