Customer Solutions Representative

Job Title: Customer Solutions Representative
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1518067775
Contact Name: Nandani Gosai
Contact Email:
Job Published: February 08, 2018 16:29

Job Description

The Opportunity:

This opportunity has arisen within a nationally recognised financial institution for a Customer Solutions Representative to join their life insurance team in a phone-based environment dealing with existing member. There is plenty of opportunity for growth with a flexible and diverse work culture.

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for an ambitious individual.

The Role:

  • Engaging with existing customers within life insurance in a phone-based capacity;
  • Inbound and outbound calls to reengage existing members and customers that have indicated that they may be looking to leave the institution;
  • Increase the loyalty of customers;
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • 12 months' minimum experience within sales focused phone- based customer service role is essential;
  • Previous experience with up-selling and cross-selling products;
  • Exposure to life insurance products is desirable but not essential;
  • Strong communication skills and ability to negotiate;
  • Team focused attitude.

What's in it for you:

  • Training and development opportunities;
  • Dynamic work culture with an energetic and vibrant team;
  • Supportive and encouraging management.

For more information, please call Nandani Gosai on 02 8247 5711 or email your CV to