Customer Solutions Consultant

Job Title: Customer Solutions Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1518473470
Contact Name: Nandani Gosai
Contact Email:
Job Published: February 13, 2018 09:11

Job Description

About the company:

This is a rare opportunity for a solutions specialist to join one of Australia's leading institutions with a fun and dynamic atmosphere. This role is engaging and exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the business.

Key Duties:

  • Consultancy based retentions of existing customers in a phone-based environment;
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

Skills & Experience:

  • 12 months' minimum experience within sales focused phone- based customer service role is essential;
  • Previous experience with up-selling and cross-selling products;
  • Ability to examine issues and provide solutions in a short space of time;
  • Strong communication skills and ability to negotiate;
  • Team focused attitude and ability to work autonomously.

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for ambitious individuals who are eager to progress their careers for the long term.

For more information, please call Nandani Gosai on 02 8247 5711 or email your CV to

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