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Customer Services Specialist

Job Title: Customer Services Specialist
Contract Type: Permanent
Location: Penrith, New South Wales
Industry:
Salary: Negotiable
Start Date: 10th September 2018
Reference: 186797_1533950199
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: August 11, 2018 11:16

Job Description

The Opportunity:

There are presently a number of openings for customer centric individuals who are looking to build a long-term career within Insurance. Theses opportunities are inbound customer service-based roles with a small portion of sales focused around existing member care, assisted them with general queries and education around the existing policies and seeing potential to cross sell / up sell different Insurance products.

The Role:

The role is customer focused but with a warm sales target as well with the opportunity to significantly increase your earnings with uncapped commissions in addition to a generous base and benefits package.

  • Dealing with incoming calls and queries from existing members in relation to their health insurance coverage and policy;
  • Understanding the customers' needs based on your knowledge and up-selling and cross- selling other insurance products;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills & Experience:

  • Previous experience in a customer service / sales role is essential & phone-based role is desirable;
  • Ability to up-sell and cross-sell different products
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Culture & Benefit:

  • Work close to home, rotating roster and workplace flexibility;
  • High rate loading for overtime work;
  • Commission based with a salary.

Click Apply on the link below! or contact Nandani Gosai on (02) 8247 5711 quoting reference number #186797