Customer Service Specialist

Location: Sydney CBD, New South Wales
Job Type: Permanent
Salary: Negotiable
Contact: Nandani Gosai
Specialisation: General Insurance
Reference: 196821_1563955203

The opportunity:

These are customer centric role with the opportunity to grow within the organisation. These opportunities are inbound customer service roles focusing around existing member care, assisting them with general queries and educating them around their policies as well as identifying any needs for the customer.

Key duties & responsibilities:

  • Managing incoming calls and queries from members in regard to their health insurance policies;
  • Understanding the needs of the customer based on the knowledge you have from the general queries, identifying if there is an opportunity to upsell or cross sell other insurance products;
  • Aim for first call resolutions wherever possible and liaise with other teams to resolve any underlying issues;
  • Respond to clients within the SLA timeframes;
  • Logging in queries and updating information on the database on behalf of the clients and maintain compliant throughout the process.

Skills & experience:

  • Previous experience in a customer service role is essential & phone-based role is desirable;
  • Exposure working in hospitality is highly regarded;
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Click Apply on the link below to be considered for this outstanding opportunity / contact Nandani Gosai on (02) 8247 5711 quoting reference #196821