Connecting...

Customer Service / Sales Consultant

Job Title: Customer Service / Sales Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1525485606
Contact Name: Nandani Devi Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: May 05, 2018 12:00

Job Description

The Opportunity:

There are presently a number of opportunities within financial services at insurers and financial institutions. Our clients are in search of individuals who have a customer service and sales background and are eager to move on, be trained and develop in the company. There are opportunities to grow and be a part of a vibrant team. Recent University graduates are welcome to apply as some roles are entry-level graduate roles.

The Role:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Sales role - must be able to upsell and cross sell different products to the members and achieve KPI's;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed.

Skills & Experience:

  • Previous experience in a phone base customer service role is essential;
  • For sales role, experience in sales is essential and phone-based retentions experience is highly regarded;
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Previous experience within financial services or insurance is desirable;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Culture & Benefits:

  • Flexible working environment with team and management support;
  • Competitive salary.

Apply now to the link below! Or contact Nandani Gosai on (02) 8247 5711 quoting reference #183941