Customer Service / Retentions

Job Title: Customer Service / Retentions
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Bonus
Start Date: ASAP
Reference: 180315_1518415488
Contact Name: Nandani Gosai
Contact Email:
Job Published: February 12, 2018 17:04

Job Description

The Company:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized financial institution in their general insurance team. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

The Role:

  • Engage with existing customers within life insurance in a phone-based capacity by handling a mix of inbound and outbound calls;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Constituently achieve set KPI's - individually and in a team;
  • Handling objections, providing solutions, and a focus on first call resolutions.

Skills & Experience:

  • 12 months' minimum experience within sales focused phone- based customer service role is essential;
  • Previous experience with up-selling and cross-selling products;
  • Exposure to life insurance is desirable but not essential;
  • Strong communication skills and ability to negotiate and build rapport;

For more information, please call Nandani Gosai on 02 8247 5711 or email your CV to