Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Brisbane CBD, Queensland
Salary: Negotiable
Start Date: ASAP
Reference: 206101_1600760485
Contact Name: Fiona Lu
Contact Email:
Job Published: September 22, 2020 17:41

Job Description

Our client is seeking multiple Customer Solutions Representatives to work in their busy Loan Centre which provides end-to-end loan processing for commercial and retail loans. You will work across 8 core teams in our Brisbane office and work closely to prepare, settle, fund, release and maintain loans for our customer.

Key responsibilities of the position:

  • Receive executed loan contracts and documentation every day which require examining.
  • Check all documentation is correct
  • Preparing settlement instructions
  • When settlement is confirmed, set up loan in the Customer Relationship Servicing (CRS) system
  • Fund the loan in CRS
  • Monitor registration progress of completed settlements
  • Report any ongoing registration issues to senior bank management
  • Establish new Progressive Drawdown Loans in Customer Relationship Servicing (CRS)
  • Disburse any additional payments per building invoices received.

Successful candidates would have:

  • Experience as per above
  • Banking experience &/or loan centre experience
  • Able to demonstrate your focus on administration requirements of the function (team), customer service and processes required
  • Proficient verbal and written communication skills that meet our benchmarks
  • Intermediate computer skills and typing of 35wpm
  • Able to effectively manage sensitive customer interactions
  • Able to demonstrate your own sense of self-awareness as well as empathy for others
  • Ability to work in a fast paced & highly regulated environment
  • Ability to sense check and be meticulous

If this sounds like you, take the next step - APPLY NOW! Or for a confidential discussion, contact Bharti Chandramouli on 07 3003 7643 quoting job number 206101