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Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1529110809
Contact Name: Nandani Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: June 16, 2018 11:00

Job Description

The Opportunity:

This is a rare opportunity for a solutions specialist to join one of Australia's leading institutions with a fun and dynamic atmosphere. This role is engaging and exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the business.

Key duties & responsibilities:

  • Consultancy based retentions of existing customers in a phone based environment
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution
  • Retain and increase loyalty of customers, create solutions focused ideas
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within customer services, sales and/or retentions - insurance preferred but also retail banking or insurance wanting to transition into corporate very welcome
  • Ability to examine problems and provide solutions to customers
  • Sales skills in a phone based environment highly regarded
  • Retentions experience desired, but not a necessity
  • Exceptional communication skills

For more information, please call Nandani Gosai on (02) 2847 5711quoting reference #183692