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Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1524552635
Contact Name: Nandani Devi Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: April 24, 2018 16:50

Job Description

The Opportunity:

Our client is looking to appoint ambitious individuals with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and venture. There are presently a number of opportunities available due to companywide growth and internal promotion. This is a fantastic opportunity for university graduates to get a foot through the door within the financial services industry.

The Role:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills & Experience:

  • Previous experience in a phone base customer service role is essential;
  • A desire to succeed within a high performing, customer focused environment;
  • Previous experience within financial services is desirable;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Culture & Benefits:

  • Flexible working environment with team and management support;
  • Competitive salary.

This is a fantastic opportunity for an ambitious individual to join! APPLY below or email your CV to nandanig@porterallen.com.au.

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