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Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1524268822
Contact Name: Nandani Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: April 21, 2018 10:00

Job Description

There are presently a number of opportunities available due to companywide growth and internal promotion. This is a fantastic opportunity for university graduates to get a foot through the door within the financial services industry.

The Role:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Experience:

  • 12 months experience in a customer service role, phone- based is highly regarded but not essential;
  • Completed a Bachelor's Degree or almost at completion, within Finance or Commerce;
  • A desire to succeed within a high performing, customer focused environment;
  • Previous experience within financial services is desirable;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

What's in it for you:

  • Flexible working environment with team and management support;
  • Competitive salary.

This is a fantastic opportunity for an ambitious individual to join! APPLY below or email your CV to nandanig@porterallen.com.au.