Customer Service Consultant

Location: Sydney CBD, New South Wales
Job Type: Permanent
Salary: AU$55000 - AU$65000 per annum + Bonus
Contact: Nandani Gosai
Specialisation: Banking
Reference: 173941_1522447210

The opportunity:

There are presently a number of opportunities available due to ongoing growth as well as internal promotions of existing staff. They are looking to appoint people ideally with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and expertise. This is a company that genuinely invests in its people and is a great stepping stone for somebody eager to succeed and establish a long-term career within financial services.

Your duties:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts.
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements

About you:

  • Previous experience within a customer service-based role (preferably phone based)
  • Recently completed a Bachelor's Degree or almost at completion, within Finance or Commerce;
  • A desire to succeed within a high performing, customer focused environment
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service

What's in it for you:

  • Opportunity to learn and grow with a prestigious financial institution;
  • Attractive base salary plus annual bonuses.

If you are looking to build your long-term career in customer service within this diverse environment then please, contact Nandani Gosai at Porterallen on (02) 8247 5711 / nandanig@porterallen.com.au

Note: This position does require permanent working rights within Australia in order to be considered.