Customer Service Consultant

Location: Sydney CBD, New South Wales
Job Type: Permanent
Salary: Negotiable
Contact: Nandani Gosai
Specialisation: General Insurance
Reference: 173941_1565391606

The Opportunity:

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for an ambitious individual who is eager to progress their career for the long term and who can help guide the team to continue to achieve their goals.

The Role:

  • Specialty direct life retentions of existing customers in a phone-based environment
  • Retain and increase loyalty of customers by identifying and addressing customer concerns with general advice (RG146 qualifications are provided as part of the onboarding process to enable you to do this)
  • Review and restructure cover if appropriate whilst acting in the best interest of the customer
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within phone-based customer services, sales and/or retentions - financial services preferred but not essential
  • Excellent communication, an ability to build rapport and demonstrate compassion, problem solving skills
  • Confident computer skills and attention to detail, working to compliance and quality standards

Apply now to the link below! Or contact Nandani Gosai on (02) 8247 5711 quoting reference #196465