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Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1511672409
Contact Name: Nandani Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: November 26, 2017 16:00

Job Description

The Role:

Our client is looking to appoint individuals with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and venture. There are presently a number of opportunities available due to company wide growth and internal promotion. This is a fantastic opportunity for individuals with customer service experience to bring forward their knowledge in a growing institution.

Key Duties:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills & Experience:

  • Previous experience within a phone based customer service role;
  • Tertiary qualifications in a related discipline, eg. Finance or Commerce;
  • A desire to succeed within a high performing, customer focused environment;
  • Previous experience within financial services is essential;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Culture & Benefits:

  • Competetive salary
  • Continuous learning and development opportunities

This is a fantastic opportunity for an ambitious individual to join! Apply below or email your CV to nandanig@porterallen.com.au.