Customer Service Consultant

Location: Central Coast, New South Wales
Job Type: Permanent
Salary: Negotiable
Contact: Nandani Gosai
Specialisation: General Insurance
Reference: 189865_1543187690

The opportunity:

An opportunity has arisen for a customer care professional to commence in a face to face part-time position based in the Northern suburbs. The opportunity is face to face customer services and is focused around existing member care, assisting them with general queries and education around their existing insurance policies as well as identifying potential gaps and needs for the customer.

Key duties & responsibilities:

  • Handling queries from members in relation to their health insurance coverage and policy;
  • Processing of claims, assisting customers with benefit quotes.
  • Understanding the customers' needs based on your knowledge and up-selling and cross- selling other insurance products;
  • Focus on customer education and providing solutions where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills & experience:

  • Previous experience in a customer service role is essential & preferably within insurance or financial services in a retail branch setting;
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Click Apply on the link below to be considered for this outstanding opportunity / contact Nandani Gosai on (02) 8247 5711 quoting reference #189865