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Customer Service and Retentions Consultant

Job Title: Customer Service and Retentions Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 174797_1498612262
Contact Name: Sarah Magill
Contact Email: sarahm@porterallen.com.au
Job Published: June 28, 2017 11:20

Job Description

 

About the company:

This is a rare opportunity for a retention specialist to join one of Australia's leading institutions with a fun and dynamic atmosphere. This role is engaging and exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the business.

The role:

  • Consultancy based retentions of existing customers in a phone based environment
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution
  • Retain and increase loyalty of customers, create solutions focused ideas
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within customer services, sales and/or retentions
  • Strong influencing skills
  • Ability to examine problems and provide solutions to customers
  • Sales skills in a phone based environment highly regarded
  • Ability to build rapport in a short space of time
  • Retentions experience desired, but not a necessity
  • Exceptional communication skills
  • Team focused attitude

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for ambitious individuals who are eager to progress their careers for the long term.

For more information, please call Sarah Magill at (02) 8247 5719 or apply via the link below