Customer Service Adviser

Job Title: Customer Service Adviser
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1515540832
Contact Name: Nandani Devi Gosai
Contact Email:
Job Published: January 10, 2018 10:33

Job Description

The Opportunity:

Our client is looking to appoint individuals with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and venture. There are presently a number of opportunities available due to company wide growth and internal promotion. This is a fantastic opportunity for individuals with customer service experience to bring forward their knowledge in a growing institution.

The Role:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

About You:

  • Previous experience within a phone based customer service role;
  • Tertiary qualifications in a related discipline, eg. Finance or Commerce;
  • A desire to succeed within a high performing, customer focused environment;
  • Previous experience within financial services is essential;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

What's it in for you:

  • Competetive salary
  • Continuous learning and development opportunities
  • Opportunity to work in a prestigious financial institution

This is a fantastic opportunity for an ambitious individual to join! APPLY below or email your CV to