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Customer Relations Consultant

Job Title: Customer Relations Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + Bonus
Reference: 173941_1522270806
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: March 29, 2018 08:00

Job Description

The opportunity:

There are presently a number of opportunities available due to ongoing growth as well as internal promotions of existing staff. They are looking to appoint people ideally with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and expertise. This is a company that genuinely invests in its people and is a great stepping stone for somebody eager to succeed and establish a long-term career within financial services.

Key duties & responsibilities:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts.
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements

Skills & experience:

  • Previous experience within a customer service-based role (preferably phone based)
  • Completed a bachelor's Degree or almost at completion, within Finance or Commerce;
  • A desire to succeed within a high performing, customer focused environment
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service

If you are looking to build your long-term career in customer service within this diverse environment then please, contact Nandani Gosai at Porterallen on (02) 8247 5711 / nandanig@porterallen.com.au

Note: This position does require permanent working rights within Australia in order to be considered.