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Customer loyalty specialist

Job Title: Customer loyalty specialist
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: 02/10/18
Reference: 188089_1536973217
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: September 15, 2018 11:00

Job Description

About the company:

This is a rare opportunity for a retention specialist to join one of Australia's leading institutions with a fun and dynamic atmosphere. This role is engaging and exceptional opportunity for a driven sales inclilned person to develop your skills and to grow within the business.

The role:

  • Phone based retentions in a phone based environment
  • Inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave the institution
  • Retain and increase loyalty of customers, create solutions focused ideas
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within customer services, sales and/or retentions
  • Strong influencing skills
  • Ability to examine problems and provide solutions to customers
  • Sales skills in a phone based environment highly regarded
  • Ability to build rapport in a short space of time
  • Retentions experience desired, but not a necessity
  • Exceptional communication skills
  • Team focused attitude

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for ambitious individuals who are eager to progress their careers for the long term.

For further information, please contact Nandani Gosai on (02) 8247 5711 quoting reference #188089