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Customer Experience Consultant

Job Title: Customer Experience Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: bonus
Start Date: ASAP
Reference: 194577_1557125844
Contact Name: Sarah Magill
Contact Email: sarahm@porterallen.com.au
Job Published: May 06, 2019 16:57

Job Description

About the company:

Our client is a highly regarded and well known name brand throughout Asia Pacific, a leader within financial services. As a company they actively promote a culture of inclusion, personal and professional development, work / life balance and a team of employees who are highly engaged and passionate about what they do. Positive customer experience is key to what they strive for and building a foundation of looking after their people who will therefore look after their clients is a founding principal.

Due to continued growth within the team, new opportunities have arisen to join this team of passionate customer service professionals within their head office in the heart of the CBD.

The role:

  • Consultancy based retentions of existing customers in a phone based environment
  • Retain and increase loyalty of customers by identifying and addressing customer concerns with general advice (RG146 qualifications are provided as part of the onboarding process to enable you to do this)
  • Review and restructure cover if appropriate whilst acting in the best interest of the customer
  • Handling objections, providing solutions, and a focus on first call resolutions

Skills & Experience:

  • Experience within phone based customer services, sales and/or retentions - financial services preferred but not essential
  • Excellent communication, an ability to build rapport and demonstrate compassion, problem solving skills
  • Confident computer skills and attention to detail, working to compliance and quality standards
  • Collaborative and team focused - must be a team player!

This is an outstanding opportunity to join a leading institution that has an excellent reputation for investing in personal and professional growth and development of their staff. They are looking for an ambitious individual who is eager to progress their career for the long term and who can help guide the team to continue to achieve their goals.

For more information, please call Sarah at (02) 8247 5719 quoting reference #188957 or apply via the link below