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Customer Engagement Specialist

Job Title: Customer Engagement Specialist
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 182648_1522106641
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: March 27, 2018 10:24

Job Description

The Opportunity:

This is an outstanding opportunity for an ambitious individual to join a nationally recognized insurer. This role is engaging and is an exceptional opportunity for a driven sales inclined person to develop your skills and to grow within the company.

Key duties & responsibilities:

  • Consultancy based retentions of existing insurance customers in a phone-based environment;
  • Handling inbound and outbound calls to retain and reengage existing members and customers that have indicated that they may be looking to leave;
  • Retain and increase loyalty of customers, create solutions focused ideas;
  • Handling objections, providing solutions, and a focus on first call resolutions.

About you:

  • Exposure to complaints handling in a phone-based role is highly regarded and previous experience in customer service is essential;
  • Ability to examine problems and provide solutions to customers in a timely manner;
  • Ability to build rapport in a short space of time;
  • Exceptional verbal and written communication skills;
  • Work well in a team and ambitious.

What's in it for you:

  • Nationally recognised insurer;
  • Learning and development opportunities with scope for career progression.

This is a sales role, dealing with existing members, there is no cold calling. Fantastic opportunity for individuals with customer service background to join a reputable insurer!

Click Apply or contact Nandani Gosai on (02) 8247 5711 / nandanig@porterallen.com.au