Customer Engagement Consultant - Superannuation

Job Title: Customer Engagement Consultant - Superannuation
Contract Type: Permanent
Location: St Leonards, New South Wales
Salary: 13% superannuation
Reference: 194705_1557478018
Contact Name: Sarah Magill
Contact Email:
Job Published: May 10, 2019 18:46

Job Description

Bring your phone based superannuation experience into a professional corporate environment to join one of Australia's leading financial services firm working across insurance and superannuation. This company is currently going through rapid growth and development, launching multiple projects across the business which is creating outstanding opportunities for growth and development of their staff.

The Role;

  • Handling customer enquiries regarding recent legislative changes to superannuation, developing rapport and providing a personalised service
  • Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times
  • Providing high quality, solutions based outcomes for members, working towards a 1st call resolution target
  • Administration and maintenance of accurate records and coordinating the provision of information
  • Phone based general advice regarding superannuation, maintaining compliance inline with statutory legilsation

You Need;

  • 1-2 years' experience in a similar role within superannuation call centre
  • A solid understanding of superannuation and products
  • RG146 desirable but if not, a willingness to undertake it
  • Excellent written and verbal communication skills
  • Team player with strong team ethics
  • Understand all current legislation and ability to continue to learn in a changing environment

Don't miss this outstanding opportunity to join this high performing team and really see your career take off. Apply now on the link below or call Sarah Magill quoting reference #194705 on 02 8247 5719