Customer Engagement Consultant

Location: Melbourne CBD, Victoria
Job Type: Contract
Salary: Up to AU$62000.00 per annum
Contact: Annaleise Hudson
Specialisation: Wealth Management
Reference: 195688_1560311984

The Opportunity:

Bring your phone-based superannuation experience into a professional corporate environment to join one of Australia's leading financial services firm working across Advice and Banking. This company is currently going through rapid growth and development, launching multiple projects across the business which is creating outstanding opportunities for growth and development of their staff.

Key Duties & Responsibilities:

  • Answering and servicing incoming calls and responding to written enquiries with accurate delivery and adhering to customer service standards and response times
  • Providing high quality, solutions-based outcomes for members, working towards a 1st call resolution target
  • Administration and maintenance of accurate records and coordinating the provision of information
  • Phone based general advice regarding advice or banking, maintaining compliance in line with statutory legislation


About you

  • Minimum 12 months experience in a similar role within a financial services call centre
  • RG146 in Financial Planning, Superannuation, Life Insurance & Managed Investments is essential
  • Strong written and verbal communication skills
  • Understand all current legislation and ability to continue to learn in a changing environment


Don't miss this outstanding opportunity. Apply now on the link below or call Annaleise Hudson quoting reference #195688

Porterallen is an equal opportunity employer, actively working with our clients in achieving their diversity targets. We encourage all experienced applicants to apply for this role.