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Customer Care Specialist - Part time

Job Title: Customer Care Specialist - Part time
Contract Type: Permanent
Location: Parramatta, New South Wales
Industry:
Salary: Up to AU$58265.00 per annum
Reference: 198786_1571210241
Contact Name: Nandani Gosai
Contact Email: sarahm@porterallen.com.au
Job Published: October 16, 2019 18:17

Job Description

The Company:

This is one of Australia's largest providers of personal insurance, who pride themselves in providing ethical and industry leading insurance to their members. The company actively encourages a proactive and engaged team culture where staff are inspired to advocate for their members in order to provide excellent service and are actively encouraged to contribute to constant improvement and innovation within the business to aid them in this.

The opportunity:

Due to continued growth, our client has multiple openings for customer centric individuals who are looking to build a long term career within financial services. These opportunities are inbound customer service-based roles, focused around existing member care, assisting them with general queries and education around their existing insurance policies.

This position is to work part time across a weekend, working Saturday and Sunday 9am - 5pm and Monday on a rotational roster between 8am - 6pm. Successful candidates will be required however to undertake a 5 week training & induction program that will run Monday to Friday during which time you will be paid a full time wage.

Key duties & responsibilities:

  • Handling incoming calls and queries from members in relation to their insurance coverage and policy;
  • Working to educate the customer around their coverage and assist them with queries in relation to providers, claims process and coverage
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills & experience:

  • Previous experience in a customer service role is essential & phone-based role is desirable;
  • A desire to succeed within a high performing, customer and sales focused environment;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Click Apply on the link below to be considered for this outstanding opportunity / contact Nandani Gosai on (02) 8247 5711 quoting reference #198786