Customer Services Team Leader

Job Title: Customer Services Team Leader
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 198187_1568855804
Contact Name: Nandani Gosai
Contact Email:
Job Published: September 25, 2019 16:27

Job Description

The Company:

This is internationally recognised employer is market leading company with offices throughout Asia Pacific. Consistently a winner of multiple awards including employer of choice and employer of choice for women, this is a highly sought-after workplace. With a well-established reputation of placing high value on the engagement and contribution of their staff, they lead the way in innovation and opportunity.

Key Duties & Responsibilities:

  • Oversee day-to-day workflow management and strategy execution responsibly, regular reporting of team performance statistic;
  • Act as an escalation point and seek desirable solution;
  • Ensure compliance of statutory requirements;
  • Maintain strong employee engagement, providing coaching and ongoing development opportunities;
  • Ensure systems are maintained with a high level of accuracy as well as contribute to system and process improvements;
  • Maintain a strong network amongst all internal stakeholders.

Essential Criteria:

  • Minimum 5 years' experience within similar role, preferably within contractor or payroll services;
  • Excellent stakeholder management skills, both internal and external and customer service focused;
  • Advanced technical skills including CRM management, MS office, reporting and online portals
  • Demonstrated skills within team leadership, training, mentoring & coaching, undertaking performance reviews, managing KPI's and workflow;
  • An ability to engage, encourage and motivate a team to succeed;
  • A proactive approach, ability to multitask and to think outside the box, contribute to ongoing improvement.

What's in it for you?

The company offers unparalleled rewards and benefits including workplace flexibility and work from home options, comprehensive staff rewards including discount programs, overseas high performers trips, quarterly award & recognition incentives, employee assistance and a fun and social team culture with regular events and occasions.

Don't miss this outstanding opportunity! Apply now to the link below or contact Nandani on (02) 8245 5711 quoting reference #198187

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