Client Service Officer

Job Title: Client Service Officer
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 192910_1551474013
Contact Name: Nandani Gosai
Contact Email:
Job Published: March 02, 2019 08:00

Job Description

The company:

This is one of Australia's largest and most prominent health insurers, experiencing continued rapid growth due to their genuine commitment to providing outstanding services to their customers. They actively encourage a positive and happy work culture and invest in people's personal and professional development, valuing them as the reason for their continued success and level of customer satisfaction.

Duties and Responsibilities:

  • Handle inbound calls from providers and giving clear solutions to any queries;
  • Understanding the client needs based on your industry knowledge and identifying ways in which to resolve issues for clients and recommend solutions;
  • Deliver first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills and Experience:

  • 12 months' experience in a customer service phone-based role is essential;
  • Exposure to claims administration is desirable but not essential;
  • A desire to succeed within a high performing, client focused environment;
  • High attention to detail and ability to perform under pressure;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

Click Apply on the link below to be considered for this outstanding opportunity / contact Nandani Gosai on (02) 8247 5711 quoting reference #192910