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Client Service Consultant

Job Title: Client Service Consultant
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 177738_1511679611
Contact Name: Nandani Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: November 26, 2017 18:00

Job Description

The Opportunity:

This is a Fantastic opportunity for a Client Care Consultant to join a one of the most prestigious financial institutions in Australia. The candidate will be working for the clients WRAP team which handles complaints when they are escalated from the contact centre.

Key Duties:

  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Handling escalated calls and queries within SLA timeframes;
  • Managing complaints received from clients with full investigation and reporting;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills & Experience:

  • 2 years' minimum previous experience in financial services, investments and WRAP platforms;
  • Completed or close to completing a bachelor degree in finance;
  • Strong verbal and written communication skills;
  • Flexible with a can-do attitude.

What's in it for you:

  • Step into a prestigous financial institution where you have the opportunity to grow and progress
  • Above market salary, including a company bonus structure

This is a fantastic opportunity for an ambitious individual to be apart of a vibrant team! Apply below or email your CV to nandanig@porterallen.com.au.