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Customer Service Adviser

Job Title: Customer Service Adviser
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: Bonus
Reference: 173941_1509926499
Contact Name: Nandani Devi Gosai
Contact Email: nandanig@porterallen.com.au
Job Published: November 06, 2017 14:12

Job Description

Our client is looking to appoint individuals with an interest in developing a long-term career within financial services who want to work their way up the ranks as they develop their skills and venture. There are presently a number of opportunities available due to company wide growth and internal promotion.

Key Duties:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts;
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions;
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes;
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements.

Skills and experience:

  • Previous experience within a customer service based role (preferably phone based);
  • Recently completed or close to completing a bachelor degree within finance or relevant industry;
  • A desire to succeed within a high performing, customer focused environment;
  • Previous experience within financial services, investments or WRAP platforms an advantage but not essential;
  • Excellent communication skills and an ability to problem solve, identify solutions and provide superior customer service.

This is a fantastic opportunity for an ambitious individual to join! Apply below or email your CV to nandanig@porterallen.com.au.